Unable to Log In to SEPM: No error returned

Article:TECH186637  |  Created: 2012-04-17  |  Updated: 2012-08-08  |  Article URL http://www.symantec.com/docs/TECH186637
Article Type
Technical Solution


Issue



Unable to Log In to Symantec Endpoint Protection Manager (SEPM): No error returned


Error



None


Environment



Symantec Endpoint Protection  12.1
Windows Server 2008 Standard 64-bit
Embedded database
 


Cause



Possibly corrupted sem5 log file


Solution



  • Navigate to "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db"
  • Check for  .SLG files (It is normal for there to be none.) and delete them
  • Run Services.msc from the command prompt
  • Locate and stop both the Embedded database and all SEPM services
  • Navigate to "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db"
  • Rename the sem5.log file as .old
  • Click Start > Run > Type “CMD” then click OK
  • In the Command Prompt type: "CD C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter.
    This will change directories to the folder containing the executable, dbsrv11.exe.
  • Force the recreation of sem5.log. Type: dbsrv11 -f "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter
  • Click Start > Run > Type “services.msc” then click OK
  • Start the Symantec Embedded Database Service
  • Start the Symantec Endpoint Protection Manager service.
  • Login should be successful



Article URL http://www.symantec.com/docs/TECH186637


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