Duplicate media servers are listed in the Backup Exec 2012 console and cannot be removed.

Article:TECH186653  |  Created: 2012-04-17  |  Updated: 2012-09-17  |  Article URL http://www.symantec.com/docs/TECH186653
Article Type
Technical Solution


Issue



In the Backup Exec 2012 Console, duplicate servers may be listed under the backup and restore tab.  The duplicates would be by IP address, NetBios Name and Fully Qualified Domain Name (FQDN).


Cause



The servers that exist as duplicates could have been backed up at one point prior to upgrading by NetBios name, IP address or FQDN, or they may have been manually added to the Backup Exec console.

 


Solution



If the duplicate servers are not the Media Server, then they can be removed by right clicking on them and choosing "Remove".  However, if the server that is duplicated is the Media Server, the duplicate entries cannot be removed.

It is also possible that a restore of files from the server name where the files were originally backed up will only be available to be restored from one of the duplicate server names listed in the console.

The Backup Exec Media Server cannot be removed from the BE Console by design and having duplicate media server entries in the Backup Exec Console will not cause any functional problems with the product.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com


Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2746137
Description

Unable to remove duplicate servers from the Backup Exec Console



Article URL http://www.symantec.com/docs/TECH186653


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