bpbkar32.exe is using up all available virtual memory on the VMware Backup Host
| Article:TECH186680 | | | Created: 2012-04-17 | | | Updated: 2012-05-06 | | | Article URL http://www.symantec.com/docs/TECH186680 |
Problem
When performing VMware backups, bpbkar32.exe sometimes may use up all available virtual memory on the VMware Backup Host when de-referencing a garbage pointer.
Error
Here is the Windows event for this time frame:
Warning 3/7/2012 6:12:54 PM Microsoft-Windows-Resource-Exhaustion-Detector 2004 Resource Exhaustion Diagnosis Events Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: bpbkar32.exe (13776) consumed 32513662976 bytes
Information 3/7/2012 6:12:53 PM Application Popup 26 None
"Application popup: Microsoft Visual C++ Runtime Library : Runtime Error!
Program: D:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
"
VxMS:
End:: result(0)
03/07/2012 17:05:53.0597 : g_vdInterfaceLogger:.\libvix.cpp:1683 <INFO> : diskLibPlugin: 2012-03-07T17:05:53.597-05:00 [10780 error 'Default'] Unable to allocate memory: 33554432 bytes
Cause
The issue occurs de-referencing a garbage pointer.
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming Maintenance Pack, Release Update, or version of the product. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk. Please refer to the maintenance pack readme or contact NetBackup Enterprise Support to confirm this issue (ET2632895) was included in the maintenance pack.
As future maintenance packs and release updates are released, please visit the following link for download and readme information:
http://www.symantec.com/enterprise/support/downloads.jsp?pid=15143
|
|
Article URL http://www.symantec.com/docs/TECH186680
Terms of use for this information are found in Legal Notices
Thank you.