Backup Exec Beserver service intermittently crashes on the module serdll.dll

Article:TECH186713  |  Created: 2012-04-18  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH186713
Article Type
Technical Solution

Product(s)

Issue



Backup Exec server server (beserver.exe)  intermittently crashes on the module serdll.dll.


Error



Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
Description:
Faulting application name: beserver.exe, version: 13.0.5204.0, time stamp: 0x4d94cbec
Faulting module name: serdll.dll, version: 13.0.5204.0, time stamp: 0x4d90fc73
Exception code: 0xc0000005
Fault offset: 0x000000000001f0c0


 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157

 


Supplemental Materials

SourceETrack
Value2755268
Description

beserver intermittently crashes on serdll.dll




Article URL http://www.symantec.com/docs/TECH186713


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