Backup jobs configured using the dynamic inclusion feature in Backup exec 2012 may experience a crash if one of the sub-selections is removed later

Article:TECH186893  |  Created: 2012-04-20  |  Updated: 2014-02-14  |  Article URL http://www.symantec.com/docs/TECH186893
Article Type
Technical Solution


Issue



Backup jobs configured using the dynamic inclusion feature in Backup exec 2012 may experience a crash in job engine service if one of the sub-selections is removed later. 


Error



Error in the job log:

The Backup Exec job engine system service is not responding.

 

Application Log Error:

Type : Error
Event : 1000
Source : Application Error
Category : Application Crashing Events
Description:
Faulting application name: bengine.exe, version: 14.0.1798.101, time stamp:
0x4f345736
Faulting module name: bengine.exe, version: 14.0.1798.101, time stamp:
0x4f345736
Exception code: 0xc0000005
Fault offset: 0x00000000003f0f1b
Faulting process id: 0xb24
Faulting application start time: 0x01cd1da504b5fdd8
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: ed76c095-89d7-11e1-9ce9-d8d385e15054

 

Stack Text of crash dump:

00000000`0fa848d0 00000000`00d62aa4 : 00000000`0fa84d78 00000000`00000000
00000000`70000000 00000000`70000000 : bengine!
NDMPSnapHostBackupEngine::ProcessBSDList+0x5b
[r:\honshu\1798r\engine\loops\ndmpsnaphostbackupengine.cpp @ 2296]
00000000`0fa84c40 00000000`00e083e2 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`10e2cbb0 : bengine!
NDMPSnapHostBackupEngine::ProcessBSDs+0x1304
[r:\honshu\1798r\engine\loops\ndmpsnaphostbackupengine.cpp @ 1973]
00000000`0fa85390 00000000`00d32380 : 00000000`00000000 00000000`00000000
00000000`0fa8d0e0 00000000`0fa8d420 : bengine!NDMPHostBackupEngine::Run+0x25a2
[r:\honshu\1798r\engine\loops\ndmphostbackupengine.cpp @ 541]
00000000`0fa858f0 00000000`00d2fe52 : 00000000`0fa8d2d8 00000000`0fa8d0e0
00000000`00000000 00000000`00000003 : bengine!NDMPEngine::Run+0x460
[r:\honshu\1798r\engine\loops\ndmpengine.cpp @ 1334]
00000000`0fa85f00 00000000`00b9f9d9 : 00000000`0b110fc0 00000000`0b110fc0
00000000`00000001 00000000`0fa86070 : bengine!NDMPBackupEngine::Run+0x12
[r:\honshu\1798r\engine\loops\ndmpbackupengine.cpp @ 1470]


Environment



Backup Exec 2012


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2757926
Description

Job engine crashes during backup. bengine!NDMPSnapHostBackupEngine::ProcessBSDList




Article URL http://www.symantec.com/docs/TECH186893


Terms of use for this information are found in Legal Notices