BUG REPORT: Dell Latitude series integrated card reader not working with Symantec Encryption Desktop (formerly PGP Desktop)
|Article:TECH187049|||||Created: 2012-04-23|||||Updated: 2013-04-29|||||Article URL http://www.symantec.com/docs/TECH187049|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
Beginning with PGP Desktop 10.2.x the Dell Integrated Smart Card reader no longer works.
Dell Latitude D and E series notebook models
There was several code changes made related to this issue in 10.2.0 and 10.2.1 release with the latest fixes being addressed in Symantec Encryption Desktop (formerly PGP Desktop) 10.3.0 MP1 (Build 9060)
Use an external USB card reader that is on our Supported Card reader list below:
List of supported smart card readers for Authentication at preboot with Symantec Encryption Desktop (formerly PGP Desktop) 10.3.0:
For a list of supported smart cards see this article:
Dell D630 integrated card reader not working anymore
Regression: Built-in smartcard readers not working on bootguard. Fixed in 10.3.0 MP1 and upcoming releases.
Regression: Built-in smartcard readers not working on bootguard
Article URL http://www.symantec.com/docs/TECH187049