Unable to archive/restore items in Public Folders when accessed via Favorites folder

Article:TECH187123  |  Created: 2012-04-24  |  Updated: 2012-04-24  |  Article URL http://www.symantec.com/docs/TECH187123
Article Type
Technical Solution



Archive/Restore fails with Outlook 2003/2007via Favorites Folder, but is sucessful with Outlook 2010.


Outlook 2003 Failed with "Your selection cannot be processed because archiving has not been enabled for this folder."

Outlook 2007 Failed with "The selected item could not be restored"


EV 9.0.2

EV 9.0.3

EV 9.0.1



Outlook 2003 and Outlook 2007 the Enterprise Vault Client uses Exchange Client Extentsions and does not recognize the Favorite Folder.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk. 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see

Article URL http://www.symantec.com/docs/TECH187123

Terms of use for this information are found in Legal Notices