Symantec Protection Center 2 (SPC) : Disk space usage very high and Purge doesn't appear to clear the issue

Article:TECH187190  |  Created: 2012-04-24  |  Updated: 2012-06-21  |  Article URL http://www.symantec.com/docs/TECH187190
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Article Type
Technical Solution


Subject

Issue



The SPC  2 appliance is running out of space or the Disk space usage is very high. Manually purging the data doesn't appear to clear the issue.

An additional issue that may be reported is significant daily downloads of data to the SPC  2 appliance.


Error



A notification message is received in the Web Console that "space is about to expire"


Environment



SPC  2.1.0.2075/2.1.1.3012 - MP1


Cause



During the upgrade to SPC  2.1 MP1 a task that downloads the DeepSight data feed becomes corrupted.


Solution



We are currently working on providing an automated solution for this issue. Until this solution is released a call to support will be required to reset the corrupt task.

A temporary fix for your space usage issue is to use the attached, Symantec Signed, PowerShell ( SPC_Clean_DeepSight_1Day.ZIP ) which will  remove the extra data in the DeepSight UpdateDownloads folder. This file will remove all items older than or equal to one (1) day. Run the script again after a 24 hour wait to clean up any further data, repeating as needed to keep your space down.

Script Usage Procedure

1) Download Script and save to media that can be accessed by the SPC 2 appliance. (USB, CD, or saved as an ISO)
2) Mount media to SPC 2 Appliance
3) Logon to the SPC 2 Console (Not the Web Console) as SPC_Admin
4) Choose the "Install Protection Center Update" link
5) Browse to the CD, DVD, or USB device where the .zip file was stored.
6) Select the file, choosing OK until back to the RUN dialog.
7) Select RUN, wait a few moments, then return to the SPC Web Console to monitor the reported space usage.

It may take a few minutes for the drive usage statistics to update.

For a permanent fix prior to an update to correct this issue please contact support, referencing this article ( TECH187190 ) when submitting your case online or when calling in to our support center.

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com


Attachments

SPC_Clean_DeepSight_1Day - Zip file signed for one year, starting on 06/08/2012 allowing the removal of Data in the DeepSight Updates folder. Limits removal to all items before the date ran to be removed.
SPC_Clean_DeepSight_1Day.ZIP (4 kBytes)


Article URL http://www.symantec.com/docs/TECH187190


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