After upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7, the pcA Quick Connect program cannot connect.

Article:TECH187308  |  Created: 2012-04-25  |  Updated: 2012-06-19  |  Article URL http://www.symantec.com/docs/TECH187308
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Article Type
Technical Solution


Subject

Issue



After upgrading to pcAnywhere 12.5 SP4, or pcAnywhere Solution 12.6.7 and deploying the corresponding pcAnywhere Agent 12.6.8096, an error appears while attempting to use the pcA  Quick Connect program to establish a remote control session to any computer which has a pcAnywhere host program running.


Error



Unable to attach to specified device


Environment



pcAnywhere 12.5 SP4
pcAnywhere Solution 12.6.7


Cause



pcAnywhere 12.5 SP4 and pcAnywhere Solution 12.6.7 are not backward compatible.

Also, the new pcA Quick Connect program requires that the pcAnywhere host is configured for AES256 encryption.


Solution



Ensure that both the remote and host program versions have been upgraded to either pcAnywhere 12.5 SP4 or pcAnywhere Agent 12.6.8096 (pcAnywhere Solution 12.6.7 on the Notification Server).

For environments with pcAnywhere 12.5 SP4, ensure that the host is configured for AES256 encryption.  Or, use the "Symantec pcAnywhere" program (WinAw32.exe) rather than pcAQuickConnect.exe to launch the remote control session.

For environments with pcAnywhere Solution, ensure that within each pcAnywhere Settings - Windows policy, the Encryption level is set to the default value of "AES256".  If the Encryption level is set to "AES128" or "None" in the policy, then the pcA Quick Connect cannot be used, and the remote program must be either:

  • the Symantec Management Console
  • the pcAnywhere 12.5 SP4 box product (WinAw32.exe)

 





Article URL http://www.symantec.com/docs/TECH187308


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