0x8000ffff- Catastrophic failure. VSS issues when backing up System State and Shadow Copy Components
|Article:TECH187366|||||Created: 2012-04-25|||||Updated: 2014-04-23|||||Article URL http://www.symantec.com/docs/TECH187366|
Backup job of System State or Shadow Copy Components produces the error: 0x8000ffff- Catastrophic failure.
In the Backup Exec selection list, when selecting the Shadow Copy Components an error message occurs:
An error was encountered while attempting to browse the contents of Shadow Copy Components.
A failure occurred initializing the Volume Snapshot Service.
The Volume Shadow Copy Service shows errors in the Event Viewer Logs.
Event ID: 8193
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.
Event ID: 34
The shadow copies of volume <volume> were aborted because of a failure to ensure crash dump or hibernate consistency.
BEWS Version: Backup Exec 12.5 for Windows Servers rev 2213 SP4
OS Version: Server 2008 Standard v6 build 6001 SP1 32/64: 32bit
Reboot the server. If this still fails to produce desired results perform the following:
- Use Windows Server Backup to backup the resource.
- Contact Microsoft Support for further assistance.
Article URL http://www.symantec.com/docs/TECH187366