BESERVER.EXE crashes when creating new or modify existing archive jobs.

Article:TECH187368  |  Created: 2012-04-25  |  Updated: 2012-04-26  |  Article URL http://www.symantec.com/docs/TECH187368
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Article Type
Technical Solution


Issue



New archive jobs to exclude a subdirectory of a previously created job to archive a user share cause BESERVER.exe to crash when jobs are edited after creation.


Error



Log Name:      System
Source:        Service Control Manager
Date:          2/10/2012 4:58:44 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      server.local
Description:
The Backup Exec Server service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.


Solution



This issue has been resolved in Backup Exec 2012.

Workaround:

Disable the subdirectory exclusion for an existing archive rule configured under “Different archive settings…” in a new job.  Note this workaround will cause the subdirectory to be archived and should be implemented with care.

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Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions of the product(s) cited at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com
 
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Supplemental Materials

SourceETrack
Value2701404
Description

BEAO: beserver crashes when any archive job is created or modified after configuring a subdirectory exclusion for an existing archived directory.



Article URL http://www.symantec.com/docs/TECH187368


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