Error: "You have privileges to login to the mailbox. However that mailbox cannot access the exchange information store on the server" while running the bv-Control for Exchange version 10.5.1 configuration wizard.

Article:TECH187414  |  Created: 2012-04-26  |  Updated: 2012-08-22  |  Article URL http://www.symantec.com/docs/TECH187414
Article Type
Technical Solution


Environment

Issue



Error: "You have privileges to login to the mailbox. However that mailbox cannot access the exchange information store on the server" while running the bv-Control for Exchange version 10.5.1 configuration wizard.


Solution



Verify the following point to resolve the issue.

  • The used account used in the configuration wizard should have Organization Management role in Exchange 2010
  • Check if it is a CAS Array environment. If yes, mention the CAS Array name in Default Server name.
  • Verify the version of MS Outlook that is installed on the RMS server. It should be MS Outlook 2007 or later.



Article URL http://www.symantec.com/docs/TECH187414


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