Backups to Data Domain storage failing after NetBackup catalog recovery

Article:TECH187426  |  Created: 2012-04-26  |  Updated: 2013-10-25  |  Article URL http://www.symantec.com/docs/TECH187426
Article Type
Technical Solution


Issue



Backups fail to DataDomain storage unit after disaster recovery of the NetBackup master server


Error



NetBackup error received when running command:   
Install_path\Veritas\Volmgr\bin>tpconfig -update -storage_server <server> -stype DataDomain 
Invalid server information for type DataDomain server <server>.
Authorization failed for OpenStorage server  <server>
 

NetBackup OID 222 log shows "invalid arguments are passed"

 

DataDomain debug/ddfs.info log shows
INFO:  ddfs_ost_ifgroup_get_conn:  Received get ifgroup connections req
ost-<xxx.xxx.xxx.xx-64735>:  plugin ERROR: 
ddcl_ost_get_server_property failed unrecoverable rpc failure


Environment



Windows Server 2008 R2
NetBackup 7.1.0.3
OST plugin version 2.4.1.0-289644
DataDomain OS version 4.9.1.4.2132347

 


Cause



After NetBackup catalog recovery, the latest version of the OST  plugin was installed on the Master server; 

version 2.4.1.0-289644.


Solution



Uninstalled newer plugin, and reverted to the OST plugin 2.3.1.0-223945 that was used in the original Master server configuration prior to the server crash and rebuild.




Article URL http://www.symantec.com/docs/TECH187426


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