Apache Service Error EVENT ID - 3299 - SEPM service and Webserver Service cannot be started - SEPM 12.1 RU1 SBE

Article:TECH187592  |  Created: 2012-04-27  |  Updated: 2013-05-16  |  Article URL http://www.symantec.com/docs/TECH187592
Article Type
Technical Solution


Environment

Issue



When starting the Symantec Endpoint Protection Manager (SEPM) Service, the error that the service cannot be started is generated.


Error




Apache Service Error EVENT ID - 3299

The Apache service named  reported the following error:
>>> Wrapper ../php/php-cgi.exe cannot be accessed: (720003)Das System kann den angegebenen Pfad nicht finden.     .


The Apache service named  reported the following error:
>>> Syntax error on line 716 of C:/Programme/Symantec/Symantec Endpoint Protection Manager/apache/conf/httpd.conf:     .


Environment



Windows 2008 R2 SP1

Symantec Endpoint Protection 12.1 RU1 SBE 


Cause



The Symantec Endpoint Protection Manager (SEPM) server is part of a workgroup and does not have a Fully Qualified Domain Name (FQDN) defined.


Solution



Solution

  • Stop the Symantec Endpoint Protection Manager Webserver service along with the dependent Symantec Endpoint Protection Manager service.
  • Make a backup of "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\apache\conf\httpd.conf".
  • Edit httpd.conf with Notepad and locate the ServerName section.
  • Make a new line below the example and enter: ServerName <IP>:<Port>
    (i.e. ServerName 192.168.2.10:8014)
  • Save the file and close Notepad.
  • Start the Symantec Endpoint Protection Manager service.
    Note: The Symantec Endpoint Protection Manager Webserver service will start automatically when the SEPM service is started..

If connectivity problems persist for clients, but restarting the Symantec Endpoint Protection Manager corrects this:
Set the Symantec Endpoint Protection Manager service Startup type to Automatic (Delayed Start).

Note: If the SEPM install is Repaired or Upgraded, then the above changes may need to be re-applied.




Article URL http://www.symantec.com/docs/TECH187592


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