Restore of SQL Database gives “An unknown error occurred on device "Dedupe Folder: X". V-79-57344-34029 - A hardware error occurred” if backup set is spanned and using client side deduplication

Article:TECH187608  |  Created: 2012-04-27  |  Updated: 2012-09-06  |  Article URL http://www.symantec.com/docs/TECH187608
Article Type
Technical Solution

Product(s)

Issue



Restore of SQL Database gives “An unknown error occurred on device "Dedupe Folder: X". V-79-57344-34029 - A hardware error occurred” if backup set is spanned and using client side deduplication


Error



0xe00084ed - A hardware error occurred. Restore- TESTSRV An unknown error occurred on device "DEDUPE:12". V-79-57344-34029 - A hardware error occurred.

SGMON log shows the following error:

PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: SCSI:
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: SCSI:
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111
DeviceIoScsiDrive::GetBlockSize[985]: DERROR_UNKNOWN_FAILURE(0x70000013): SS_GET_BLOCK_SIZE <-PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111
DeviceIoScsiDrive::ReserveUnit[985]: ->
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: ndmpSendRequest: connection: 0x0000000013590658 message: 0x307
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: ndmpSendRequest: connection: 0x0000000013590658 sock: 0xdc8 message: 0x307:
sent seq#: 127
PVLSVR:   [02/20/12 14:42:30] [0000]     02/20/12 14:42:30.111 DeviceIo: ndmp_process_messages: reply_expected:TRUE
 


Solution



This Issue is resolved in Backup Exec 2010 R3 Hotfix 191248 and Backup Exec 2012 Hotfix 180962. Refer the related article section for the link to download the hotfix.


Supplemental Materials

SourceETrack
Value2737803
Description

BE 2012 - PDDE: Restore of SQL Database gives “An unknown error occurred on device "Dedupe Folder: X". V-79-57344-34029 - A hardware error occurred” if backup set is spanned and using client side deduplication


SourceETrack
Value2696463
Description

BE 2010 R3 - PDDE: Restore of SQL Database gives “An unknown error occurred on device "Dedupe Folder: X". V-79-57344-34029 - A hardware error occurred” if backup set is spanned and using client side deduplication




Article URL http://www.symantec.com/docs/TECH187608


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