Unable to access PGP NetShare Folder from Windows XP SP3

Article:TECH187610  |  Created: 2012-04-27  |  Updated: 2012-09-04  |  Article URL http://www.symantec.com/docs/TECH187610
Article Type
Technical Solution


Subject

Issue



Unable to access PGP NetShare folder from Windows XP SP3.  When trying to click the Unlock button in a PGP NetShare folder, explorer.exe crashes.


Error



Access is denied.


Environment



PGP Desktop 10.2 MP4 and Windows XP SP3


Cause



This is due to compatibility with pgpsdkui.dll file.


Solution



This issue is fixed in versions of PGP Desktop 10.2.0 MP5 and above. To resolve this issue upgrade your version of PGP Desktop to 10.2 MP5 or newer.

 




Article URL http://www.symantec.com/docs/TECH187610


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