Opt dupe between target Quantum OST Device which has less capacity than the source data results in a Job hang and bengine crash

Article:TECH187696  |  Created: 2012-04-29  |  Updated: 2012-04-29  |  Article URL http://www.symantec.com/docs/TECH187696
Article Type
Technical Solution


Issue



Opt dupe between target Quantum OST Device which has less capacity than the source data results in a Job hang and bengine crash


Error



SGMON Log :

BENGINE:  [02/22/12 17:18:05] [2752]     DeviceIo: STS: Error: Received
error(2060031) from server
BENGINE:  [02/22/12 17:18:05] [2752]     DeviceIo: STS: Error: EXIT
ost_flush_accumulated_source: (out of space:2060031)
BENGINE:  [02/22/12 17:18:05] [2752]     DeviceIo: STS: Error: Failed to flush
pending copy requests
BENGINE:  [02/22/12 17:18:05] [2752]     DeviceIo: STS: Error: EXIT
pgn_copy_extent: (out of space:2060031) to_image=000000000AE670A0,
from_image=000000000319A350, len=7539458048, bytescopied=0
BENGINE:  [02/22/12 17:18:05] [2752]     DeviceIo: ostutil:Opdup Copy extent
0x0
bytes copied from BEOST_00000003 to BEOST_00000005 in 0.085008 seconds,
rc=2060031
BENGINE:  [02/22/12 17:18:05] [2752]     DeviceIoScsi::TranslateGenError error
12
BENGINE:  [02/22/12 17:18:05] [2752]     DeviceIoScsiDrive::ControlOstImage[2]:
curoff=0, nxtfmoff=0, handle=0, stats=
BENGINE:  [02/22/12 17:18:05] [2752]     DeviceIoScsiDrive::ControlOstImage[2]:
DERROR_VOLUME_OVERFLOW(0x7000001d) <-
BENGINE:  [02/22/12 17:18:06] [2752]     2012-02-22T17:18:05.035 [tpfmt]      
     
- TF_OSTIncludeInTempImage(): Execute( ADAMM_MOVER_EXECUTE_CONTROL_OST_IMAGE -
OST_IMAGE_COMMAND_INCLUDE_IN_TEMP_IMAGE ) failed!  mvrRet = 0x00000469
BENGINE:  [02/22/12 17:18:06] [2752]     2012-02-22T17:18:05.035 [tpfmt]      
     
- OST ===> Include In Temp Image returning 0xe00084f2.
BENGINE:  [02/22/12 17:18:06] [2752]     2012-02-22T17:18:05.043 [loops]      
     
- OptDupeSetCopyBSDProcessor::ProcessBSD: Calling TF_OSTCopyTempImage because
m_isLastBSD is true.
BENGINE:  [02/22/12 17:18:06] [2752]     2012-02-22T17:18:05.043 [tpfmt]      
     
- OST ===> Copy Temp Image.


Environment



Example : The target Quantum OST device is only 3GB and the source data set is about 7GB. When the duplicate job starts, an error (2060031) is reported from the server


Solution



This Issue is resolved with Backup Exec 2012 Hotfix 180962


Supplemental Materials

SourceETrack
Value2699639
Description

OPTdup: Attempting to opt dup to a target device which has less capacity than the source data results in a job hang and bengine crash.




Article URL http://www.symantec.com/docs/TECH187696


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