VMware Backup using Backup Exec fails with Unable to open a disk of the virtual machine causing RAWS (Remote Agent for Windows Systems) to crash.

Article:TECH187706  |  Created: 2012-04-30  |  Updated: 2013-03-05  |  Article URL http://www.symantec.com/docs/TECH187706
Article Type
Technical Solution


Issue



VMware Backup using Backup Exec fails with Unable to open a disk of the virtual machine causing RAWS to crash


Error



Job Log shows the following error:

Final error: 0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib. Final error category: Resource Errors

Error writing file data.



 

V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled.

 

An error occurred while connecting to the Backup Exec Remote Agent on the media server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.


 

Crash dump of Beremote shows the following:

 MODULE_NAME: vmacore

FAULTING_MODULE: 0000000077200000 ntdll

DEBUG_FLR_IMAGE_TIMESTAMP:  4df28ebe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION.EN_US}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

PRIMARY_PROBLEM_CLASS:  WRONG_SYMBOLS

BUGCHECK_STR:  APPLICATION_FAULT_WRONG_SYMBOLS

LAST_CONTROL_TRANSFER:  from 000000007724e4e8 to 000000007725135a

STACK_TEXT: 
00000000`0503f898 00000000`7724e4e8 : 00000000`08248960 00000000`7720ce8f 00000000`06cdbc70 00000000`07f64dcd : ntdll!NtWaitForSingleObject+0xa
00000000`0503f8a0 00000000`7724e3db : 00000000`00000000 00000000`00000000 00000000`0503fbf0 00000000`01f5b208 : ntdll!RtlDeNormalizeProcessParams+0x5d8
00000000`0503f950 00000000`07f63414 : 00000000`00000000 00000000`00000000 00000000`0a48db10 00000000`0503fbf0 : ntdll!RtlDeNormalizeProcessParams+0x4cb
00000000`0503f980 00000000`07f669bc : 00000000`0a48db10 00000000`0a62fed0 00000000`0a630170 00000000`0503fc48 : vmacore!Vmacore::Service::LogInternal+0x5a4
00000000`0503f9b0 00000000`07f62c04 : 00000000`0a396468 00000000`0503fc48 00000000`0503fc48 00000000`00000057 : vmacore!Vmacore::Service::GetLogContext+0xeec
00000000`0503fa10 00000000`07a782ca : 00000000`0a396468 00000000`07c0fd28 00000000`0649e6b0 00000000`00000004 : vmacore!Vmacore::Service::LogInternal+0x94
00000000`0503fa70 00000000`07a7d3dc : 00000000`0503fc80 00000000`0a3d5940 00000000`0649e6b0 00000000`0aab8c58 : vmomi!Vmomi::CreateSoapStdioBreakout+0xfe1a
00000000`0503fb70 00000000`080be19b : 00000000`05d02200 00000000`05d02200 00000000`00000000 00000000`05d023d0 : vmomi!Vmomi::CreateSoapStdioBreakout+0x14f2c
00000000`0503fd20 00000000`080c0794 : 00000000`05d02200 00000000`0675ec40 00000000`05d023d0 00000000`05d023d0 : vmacore!Vmacore::System::IsEnlisted+0xbe9b
00000000`0503fe10 00000000`080af81e : 00000000`05fb4300 00000000`05d023b8 00000000`0aacefa8 00000000`00000000 : vmacore!Vmacore::System::IsEnlisted+0xe494
00000000`0503fe50 00000000`74d337d7 : 00000000`0aacefa0 00000000`00000000 00000000`05e3b610 00000000`00000000 : vmacore!Vmacore::System::GetThreadId+0x64e
00000000`0503ff00 00000000`74d33894 : 00000000`74de95c0 00000000`05e3b610 00000000`00000000 00000000`00000000 : msvcr80!endthreadex+0x47
00000000`0503ff30 00000000`770f652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : msvcr80!endthreadex+0x104
00000000`0503ff60 00000000`7722c521 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`0503ff90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

FOLLOWUP_IP:
vmacore!Vmacore::Service::LogInternal+5a4
00000000`07f63414 8343d801        add     dword ptr [rbx-28h],1

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  vmacore!Vmacore::Service::LogInternal+5a4

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  vmacore.dll

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS_80000003_vmacore.dll!Vmacore::Service::LogInternal

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/beremote_exe/13_0_5204_125/4f39758e/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1

Followup: MachineOwner
---------


Solution



A hotfix is now available for this issue with Backup Exec 2010 R3 Rev 5204 and Backup Exec 2012 Rev 1798. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Hotfix 195395 - http://www.symantec.com/docs/TECH195395

Backup Exec 2012 Rev 1798 Hotfix 199866 - http://www.symantec.com/docs/TECH199866


Supplemental Materials

SourceError Code
Value0xe0009578
Description

Unable to copy the virtual machine disk using the VMware VixDiskLib
 


SourceETrack
Value2768686
Description

AVVI: GRT Backup of a VM is causing the RAWS to crash on the Media Server


SourceUMI
ValueV-79-57344-65304
Description

The Virtual Machine resource is not responding. Backup set canceled.




Article URL http://www.symantec.com/docs/TECH187706


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