NetBackup Accelerated Backups are failing with Status 84 "cannot write image to disk, Invalid argument"

Article:TECH187717  |  Created: 2012-04-30  |  Updated: 2012-07-10  |  Article URL http://www.symantec.com/docs/TECH187717
Article Type
Technical Solution



Issue



NetBackup Accelerated Backups of files between the size of 2032MB and 2047MB fail with "cannot write image to disk, Invalid argument".


Error



Detail Status:
04/19/2012 10:37:43 - Critical bptm (pid=28419) image write failed: error 8: plugin error
04/19/2012 10:38:20 - Error bptm (pid=28419) cannot write image to disk, Invalid argument
04/19/2012 10:38:20 - Info bptm (pid=28419) EXITING with status 84 <----------

bpbkar:
14:07:11.103 [3795] <16> bpbkar copy_to_shm: ERR - bpbkar exiting because backup is aborting
14:07:11.113 [3795] <16> bpbkar Exit: ERR - bpbkar FATAL exit status = 40: network connection broken
14:07:11.113 [3795] <4> bpbkar Exit: INF - EXIT STATUS 40: network connection broken
14:07:11.261 [3795] <16> bpbkar Exit: ERR - read server exit status = 84: media write error
14:07:11.261 [3795] <2> bpbkar manage_fscp_info: Start
14:07:11.261 [3795] <2> bpbkar manage_fscp_info: status=84, checkpoint_restart=900

bptm:
14:07:11.081 [3796] <2> set_job_details: Tfile (535): LOG 1335377231 16 bptm 3796 cannot write image to disk, Invalid argument
 
14:07:11.082 [3796] <2> send_job_file: job ID 535, ftype = 3 msg len = 73, msg = LOG 1335377231 16 bptm 3796 cannot write image to disk, Invalid argument
 
14:07:11.082 [3796] <16> write_data: cannot write image to disk, Invalid argument
14:07:11.082 [3796] <4> write_backup: Calling close_all_ft_pipes
14:07:11.102 [3796] <2> bptm: EXITING with status 84 <----------
14:07:11.102 [3796] <2> set_job_details: Tfile (535): LOG 1335377231 4 bptm 3796 EXITING with status 84 <------


Environment



This issue can be seen at NetBackup 7.5, 7.5.0.1, 7.5.0.2.


Solution



Fixed in NetBackup 7.5.0.3.


Supplemental Materials

SourceETrack
ValueET2766095


Article URL http://www.symantec.com/docs/TECH187717


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