Bengine.exe crashes during incremental backups to disk using true image restore synthetic technology.

Article:TECH187724  |  Created: 2012-04-30  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH187724
Article Type
Technical Solution

Product(s)

Issue



The Bengine.exe process may crash during either incremental or differential backups to disk using true image restore technology and or synthetic backup technology.


Error




From the Bengine.exe crash dump:

THEFHPlugin.dll!THEFHBuilder::AddDirectoryToCatalog
THEFHPlugin.dll!THEFHBuilder::AddToCatalog(CatFileHistory)
 

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)

 


Supplemental Materials

SourceETrack
Value2717545
Description

Bengine.exe crashes during incremental backups to disk using true image restore synthetic technology.




Article URL http://www.symantec.com/docs/TECH187724


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