Media server hard locks during backup or duplicate jobs to a deduplication folder

Article:TECH187728  |  Created: 2012-04-30  |  Updated: 2014-01-02  |  Article URL http://www.symantec.com/docs/TECH187728
Article Type
Technical Solution


Issue



Media server hard locks during backup or duplicate jobs to a deduplication folder


Error



None.  The server hard locks without generating an event log message


Cause



The PDVFSService.exe terminated unexpectedly.  During the process of shutting down the PDVFSService, the PDVFS driver (pdfsd) goes into a loop trying to cancel outstanding I/O requests resulting in the system locking up.


Solution



This issue is not commonly encountered.  But once encountered, seems to happen every few weeks on the media server.

This issue is resolved in Backup Exec 2012 Hotfix 180962


Supplemental Materials

SourceETrack
Value2737380
Description

Server hardlocks and pdfsd is stuck in a loop.




Article URL http://www.symantec.com/docs/TECH187728


Terms of use for this information are found in Legal Notices