After upgrading CommandCentral Storage to 5.2RU3, unable to open web page for Storage Change Manager

Article:TECH187781  |  Created: 2012-04-30  |  Updated: 2012-09-14  |  Article URL http://www.symantec.com/docs/TECH187781
Article Type
Technical Solution


Issue



After upgrading CommandCentral Storage to 5.2RU3, unable to open web page for Storage Change Manager


Error



HTTP Status 404 - /cc/login.jsp

type Status report
message /cc/login.jsp

description The requested resource (/cc/login.jsp) is not available.
Apache Tomcat/6.0.33

OR

V-0-49280-0 vrts.ccsharedui.errors.CannotInitializeDALError: rid.error.CannotInitializeDALError


Cause



Missing database files dbjodbc9.dll dblgen9.dll dbodbc9.dll jodbc.jar after the CCS 5.2RU3 upgrade


Solution



1) net stop CCSGUI
2) cd "C:\Program Files (x86)\VERITAS\CommandCentral Storage\Web Engine\esmweb\webgui\sm\plugins\scm\db"
3) copy *.dll  "C:\Program Files (x86)\VERITAS\CommandCentral Storage\Web Engine\esmweb\tomcat\bin"
4) copy jodbc.jar "C:\Program Files (x86)\VERITAS\CommandCentral Storage\Web Engine\esmweb\tomcat\lib"
5) net start CCSGUI

Verify that the Storage Change Manager link opens correctly from the GUI
 




Article URL http://www.symantec.com/docs/TECH187781


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