AVVI snapshot fails with error 0xe00095a0 if the virtual machine has either a raw disk, a shared bus controller or other incompatible device

Article:TECH187819  |  Created: 2012-05-01  |  Updated: 2013-04-12  |  Article URL http://www.symantec.com/docs/TECH187819
Article Type
Technical Solution


Issue



An Agent for VMware for Virtual Infrastructure (AVVI) enabled backup of virtual machines fails with above error.

 


Error



Backup Job Log shows:-

Completed status: Failed
Final error: 0xe00095a0 - An attempt to take a snapshot of a virtual machine failed because the virtual machine has either a raw disk, a shared bus controller or other incompatible device.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38304

 


Cause



This issue may occur if :

1. Virtual machine has a Raw Mapped Lun

OR

2. Virtual machine has a SCSI controller with bus-sharing enabled.

Refer to VMware KB article for more information about SCSI controllers with bus-sharing enabled:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1006392

 


Solution



Workaround:-

1. Exclude virtual machines in question from backup job selection.

2. Backup these machines like physical machines using remote agent for Windows systems (RAWS)

Refer to VMware KB article for other workarounds:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1006392

 

 


Supplemental Materials

SourceError Code
Value0xe00095a0
Description

An attempt to take a snapshot of a virtual machine failed because the virtual machine has either a raw disk, a shared bus controller or other incompatible device.

 


SourceUMI
ValueV-79-57344-38304
Description

An attempt to take a snapshot of a virtual machine failed because the virtual machine has either a raw disk, a shared bus controller or other incompatible device.



Article URL http://www.symantec.com/docs/TECH187819


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