Hyper-V Conversion fails with "Failed to create the standby virtual machine required for warm conversion"

Article:TECH187941  |  Created: 2012-05-02  |  Updated: 2012-05-09  |  Article URL http://www.symantec.com/docs/TECH187941
Article Type
Technical Solution


Subject

Issue



Hyper-V Conversion fails with the following error:

 


Error



Final error: 0xe000a400 - Failed to create the standby virtual machine required for warm conversion.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-41984

 


Environment



 Bengine debugs on the Media Server may show 

 

[6376] 2012-05-01T14:38:17.345 [ndmp\ndmpcomm]      - ERROR: 69 Error: Windows LogonUser API failed.

[6376] 2012-05-01T14:38:17.350 [ndmp\ndmpcomm]      - ERROR: 69 Error: Windows LogonUser API failed.

 


Cause



This can occur when the System Logon Account on the media server doesn't have permissions on the Hyper-V server. If for instance the Media Server and Hyper-V server being converted are on different domains.

 


Solution



Add permissions to the Hyper-V server so that the System Logon Account on the media server has the neccessary rights to connect to the Hyper-V server.

 


Supplemental Materials

ValueV-79-57344-41984
Description

Failed to create the standby virtual machine required for warm conversion

 




Article URL http://www.symantec.com/docs/TECH187941


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