Standby Copy job fails with "0xe000a450 - Failed to authenticate with the target server required for creating a standby copy. Verify that you are using the correct credentials to access the target server."

Article:TECH187951  |  Created: 2012-05-02  |  Updated: 2012-05-04  |  Article URL http://www.symantec.com/docs/TECH187951
Article Type
Technical Solution


Environment

Issue



When running a Standby Copy job to convert a qualified backup to a virtual machine, the job may fail within 3 seconds with an exception.


Error



Final error: 0xe000a450 - Failed to authenticate with the target server required for creating a standby copy.  Verify that you are using the correct credentials to access the target server.
Final error category: Resource Errors
 


Environment



Debug log from the media server reads as follows:

 
[0844] 2012-05-01T09:21:27.278 [ndmp]               | Found credentials for resourse: '\\BESERVER'.
[0844] 2012-05-01T09:21:27.278 [ndmp\ndmpclient]    - connectClientAuth(): agent is on local loopback, skipping SSL connection...
[0844] 2012-05-01T09:21:27.374 [ndmp\ndmpcomm]      - ERROR: 69 Error: Windows LogonUser API failed.
[0844] 2012-05-01T09:21:27.374 [ndmp\ndmpclient]    - connectClientAuth(): agent is on local loopback, skipping SSL connection...
[0844] 2012-05-01T09:21:27.382 [ndmp\ndmpcomm]      - ERROR: 69 Error: Windows LogonUser API failed.
[0844] 2012-05-01T09:21:27.382 [ndmp\ndmpclient]    - *** getLastNDMPError Calling to get last NDMP Error.
[0844] 2012-05-01T09:21:27.383 [loops]              - NDMPBaseHostEngine::CreateP2VTarget Error: Failed to connect to the target P2V server BESERVER from the logon cache. Error: -536831135 0xe0009b61

 


Cause



This process requires a valid System Logon Account.  


Solution



Retype the password for the service credentials and restart the services. 

Then retype the password for the System Logon Account (these actions should reference the same account).

 


Supplemental Materials

SourceUMI
ValueV-79-57344-42064
Description

Failed to authenticate with the target server required for creating a standby copy.  Verify that you are using the correct credentials to access the target server.
 


SourceError Code
Value0xe000a450
Description

Failed to authenticate with the target server required for creating a standby copy. Verify that you are using the correct credentials to access the target server.
 




Article URL http://www.symantec.com/docs/TECH187951


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