Standby Copy job fails with "0xe000a450 - Failed to authenticate with the target server required for creating a standby copy. Verify that you are using the correct credentials to access the target server."
| Article:TECH187951 | | | Created: 2012-05-02 | | | Updated: 2012-05-04 | | | Article URL http://www.symantec.com/docs/TECH187951 |
Problem
When running a Standby Copy job to convert a qualified backup to a virtual machine, the job may fail within 3 seconds with an exception.
Error
Final error: 0xe000a450 - Failed to authenticate with the target server required for creating a standby copy. Verify that you are using the correct credentials to access the target server.
Final error category: Resource Errors
Environment
Debug log from the media server reads as follows:
[0844] 2012-05-01T09:21:27.278 [ndmp] | Found credentials for resourse: '\\BESERVER'.[0844] 2012-05-01T09:21:27.278 [ndmp\ndmpclient] - connectClientAuth(): agent is on local loopback, skipping SSL connection...[0844] 2012-05-01T09:21:27.374 [ndmp\ndmpcomm] - ERROR: 69 Error: Windows LogonUser API failed.[0844] 2012-05-01T09:21:27.374 [ndmp\ndmpclient] - connectClientAuth(): agent is on local loopback, skipping SSL connection...[0844] 2012-05-01T09:21:27.382 [ndmp\ndmpcomm] - ERROR: 69 Error: Windows LogonUser API failed.[0844] 2012-05-01T09:21:27.382 [ndmp\ndmpclient] - *** getLastNDMPError Calling to get last NDMP Error.[0844] 2012-05-01T09:21:27.383 [loops] - NDMPBaseHostEngine::CreateP2VTarget Error: Failed to connect to the target P2V server BESERVER from the logon cache. Error: -536831135 0xe0009b61
Cause
This process requires a valid System Logon Account.
Solution
Retype the password for the service credentials and restart the services.
Then retype the password for the System Logon Account (these actions should reference the same account).
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| Source | UMI |
| Value | V-79-57344-42064 |
| Description | Failed to authenticate with the target server required for creating a standby copy. Verify that you are using the correct credentials to access the target server. |
| Source | Error Code |
| Value | 0xe000a450 |
| Description | Failed to authenticate with the target server required for creating a standby copy. Verify that you are using the correct credentials to access the target server. |
Article URL http://www.symantec.com/docs/TECH187951
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