No volumes is showing up in for backup in Symantec System Recovery

Article:TECH187965  |  Created: 2012-05-02  |  Updated: 2014-05-16  |  Article URL http://www.symantec.com/docs/TECH187965
Article Type
Technical Solution


Issue



No volumes is showing up in for backup in Symantec System Recovery or Backup Exec System Recovery.


Environment



This issue happens due to unsupported disk type is installed on the server in question. 


Cause



This happen when the software encounter any unsupported disk during the enumerate process, the process is aborted and exception is thrown.  As a result, no volumes including volumes on supported disks are display for backup selections.


Solution



Symantec System Recovery and Backup Exec System Recovery is unable to support a system with unsupported disk type installed.




Article URL http://www.symantec.com/docs/TECH187965


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