Restore of an individual vmdk is successful with 0 byte count and no data is restored.

Article:TECH188010  |  Created: 2012-05-03  |  Updated: 2013-09-09  |  Article URL
Article Type
Technical Solution


When restoring (redirecteded or to original location) the vmdk file(s) of a Virtual Machine (VM) and they are selected individually instead of selected from the VM the top level the job will be successful, but it will have a byte count of 0, and no has been restored.


Select all of the files of the VM for the restore job. The files needs to be selected by clicking the checkbox next to the machine name on the left side of the Restore Selections screen. If a vmdk is checked individually, the restore operation will complete but no data will be restored. Even for a redirected restore to a file path or another ESX host server, all vmdk's for a VM needs to be selected.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials


AVVI :Redirected restore to filepath of one of multiple vmdk's for one VM is successful with 0 byte count


AVVI: VM redirect restore completes successfully but restores no data.

Article URL

Terms of use for this information are found in Legal Notices