Restore of an individual vmdk is successful with 0 byte count and no data is restored.

Article:TECH188010  |  Created: 2012-05-03  |  Updated: 2014-11-03  |  Article URL http://www.symantec.com/docs/TECH188010
Article Type
Technical Solution


Issue



When restoring (redirecteded or to original location) the vmdk file(s) of a Virtual Machine (VM) and they are selected individually instead of selected from the VM the top level the job will be successful, but it will have a byte count of 0, and no has been restored.


Solution



This issue is resolved in Backup Exec 2014 or later versions.

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

 

 

NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com.

 

 

WORKAROUND:

Select all of the files of the VM for the restore job. The files needs to be selected by clicking the checkbox next to the machine name on the left side of the Restore Selections screen. If a vmdk is checked individually, the restore operation will complete but no data will be restored. Even for a redirected restore to a file path or another ESX host server, all vmdk's for a VM needs to be selected.

 

 


Supplemental Materials

SourceETrack
Value2772719
Description

AVVI :Redirected restore to filepath of one of multiple vmdk's for one VM is successful with 0 byte count


SourceETrack
Value2771400
Description

AVVI: VM redirect restore completes successfully but restores no data.



Article URL http://www.symantec.com/docs/TECH188010


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