System Crashes After Installing PGP Desktop on System with Safeboot Installed

Article:TECH188056  |  Created: 2012-05-03  |  Updated: 2014-03-18  |  Article URL http://www.symantec.com/docs/TECH188056
Article Type
Technical Solution


Issue



After installing PGP Desktop on a computer with Safeboot, the computer crashes.

 


Cause



This is due to incompatibility issues with PGP Desktop and Safeboot.

See the following KB  article for best practices for PGP Whole Disk Encryption

http://www.symantec.com/docs/TECH149543


Solution



PGP Whole Disk Encryption cannot be used on a computer with Safeboot installed. Even if you don't use the PGP Whole Disk Encryption functionality, the drivers are automatically installed.

To install PGP  Desktop without the PGP Whole Disk Encryption functionality and its related drivers, refer to the following article:

http://www.symantec.com/docs/HOWTO84112

 





Article URL http://www.symantec.com/docs/TECH188056


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