pcAnywhere Thin Host does not start automatically when using LightsOut Restore.

Article:TECH188058  |  Created: 2012-05-04  |  Updated: 2014-05-16  |  Article URL http://www.symantec.com/docs/TECH188058
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Article Type
Technical Solution


Issue



The pcAnywhere Thin Host does not start automatically when booting the Symantec Recovery Disk (SRD) using LightsOut Restore (LOR).

This is confirmed by running 'netstat -a' which shows that the recovery environment is not listening on ports 5631/5632 (as per http://www.symantec.com/docs/TECH106675).


Solution



This issue is resolved with Service Pack 3 (10.0.3) for SSR 2011. SP3 is available via FileConnect (https://fileconnect.symantec.com/).

NOTE: The 10.0.3 Symantec Recovery Disk (SRD) contains the fix for this issue. The 10.0.3 SRD must be used when setting up LOR.


Supplemental Materials

SourceETrack
Value2773636
Description

LOR: pcAnywhere Thin Host not starting automatically.



Article URL http://www.symantec.com/docs/TECH188058


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