Redirect restore of NDMP data fails with the error 0xe000130c if pre-Backup Exec 2010 R3 backups sets are selected for restore in Backup Exec 2010 R3 SP2 and Backup Exec 2012.

Article:TECH188064

Created: 2012-05-04

Updated: 2012-12-07

Article URL http://www.symantec.com/docs/TECH188064

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Article Type
Technical Solution

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Problem

After applying Backup Exec 2010 R3 SP2 the Redirect restore of NDMP data fails with the error 0xe000130c if pre-SP2 NDMP backups sets were selected for restore.

This issue also occurs when attempting to restore Backup Exec 2010 R3 pre-SP2 NDMP backup sets in Backup Exec 2012.

Error

0xe000130c - An error occurred while establishing an NDMP data connection with the NDMP server
V-79-57344-4876 - An error occurred while establishing an NDMP data connection with the NDMP server

NDMP Log in the restore job log shows:

NDMP Log Message: RESTORE: Tape read error.
NDMP Log Message: RESTORE: RESTORE IS ABORTED
NDMP Data Halted: Connect Error
NDMP Log Message: Connection or IO Error.
NDMP Mover Halted: Internal Error
NDMP Log Message: MoveletInput: Internal Error

Environment

Backup Exec 2010 R3 SP2

Backup Exec 2012

Solution

WORKAROUND:

Uninstall SP2 for BE 2010 R3 and restore a pre SP2 NDMP backup set data and apply SP2 back again.

Backup Exec 2012 customers please contact Symantec Technical Support.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

Source	Error Code
Value	0xe000130c
Description	An error occurred while establishing an NDMP data connection with the NDMP server

Source	UMI
Value	V-79-57344-4876
Description	An error occurred while establishing an NDMP data connection with the NDMP server

Source	ETrack
Value	2773627
Description	NDMP redirect restore of a Backup Exec 2010 R3 pre SP2 NDMP backup set fails with error 0xe000130c after applying SP2.