How to troubleshoot when Symantec Email Submission Client (SESC) degug logs show error "Unable to send silent Ping" when outbound access to port 80 is blocked
|Article:TECH188262|||||Created: 2012-05-08|||||Updated: 2013-10-28|||||Article URL http://www.symantec.com/docs/TECH188262|
The debug logs for the SESC service show an error message similar to the following regarding a "silent ping" error similar to the following:
The default location for the SESC debug logs is C:\Program Files\Symantec\SESC\1.0\Logs\log.txt (for more details see the following article: How to Obtain Debug logs for Symantec Email Submission Client (SESC)).
- SESC 1.0
The SESC service is unable to communicate with the Symantec ping server located at:
Ensure that the SESC computer has outbound access to port 80 to the Internet. If outbound access is not available this error message can be ignored.
Article URL http://www.symantec.com/docs/TECH188262