13 file read :Shadow copy and DIsk volumes fail with VSS snapshot enabled

Article:TECH188279  |  Created: 2012-05-08  |  Updated: 2012-05-08  |  Article URL http://www.symantec.com/docs/TECH188279
Article Type
Technical Solution


Environment

Issue



13 file read :Shadow copy and DIsk volumes fail with VSS snapshot enabled


Error



BPBKAR  LOG

<2> tar_backup_tfi::setupFileDirectives: TAR - backup filename = Shadow Copy Components:\
 

<2> ov_log::V_GlobalLog: INF - VssSnapshotVolume- a previous VSS snap is in progress. Entering retry/timeout waiting for snap to complete. Timeout period: 2000

    <30 minute wait for VSS, then timeout>

<2> ov_log::V_GlobalLog: INF - VssSnapshotVolume - Error. Timed out waiting for previous snap to complete.


<2> ov_log::V_GlobalLog: INF - Status VSS_E_BAD_STATE (0x80042301) getting writer metadata count in SHADOW::GenerateLogicalBackupDirectoryTree
<2> ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'System?State' BackupReason:0x400 Failed! (0xE000FEC9:A failure occurred accessing the Writer metadata.
<2> tar_base::V_vTarMsgW: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.
<2> tar_base::V_vTarMsgW: INF - EXIT STATUS 69: invalid filelist specification

 

No shadows were listed when running command:   'vssadmin list shadows'


Environment



Windows 2008 SP1


Solution



  Open command window-
      msinfo32

            < Output would not display Windows server information >    

      vssadmin list writers

            < WMI writer was not listed >
  

Checked Windows Services-
    WMI service was disabled-  Enabled, restarted and backup was successful




Article URL http://www.symantec.com/docs/TECH188279


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