Dell Latitude E6320 with Symantec Endpoint Encryption Full Disk does not boot and hangs at blank screen with blinking cursor and six dots on the screen.

Article:TECH188322  |  Created: 2012-05-08  |  Updated: 2013-05-23  |  Article URL http://www.symantec.com/docs/TECH188322
Article Type
Technical Solution


Environment

Issue



Dell Latitude does not boot after installing Symantec Endpoint Encryption Full Disk 8.2 MP2.


Error



Blank screen, blinking cursor, and 6 dots.


Environment



Dell Latitude E6320
Windows 7 Professional
Symantec Endpoint Encryption Full Disk 8.2.0 MP2


Cause



Symantec Endpoint Encryption Full Disk 8.2.0 MP2 defect.


Solution



Resolved in Symantec Endpoint Encryption Full Disk 8.2.0 MP2 HF1.


Supplemental Materials

Description

After installing Symantec Endpoint Encryption Full Disk v8.2.0 MP2, the machine no longer boots. Laptop stops booting after Pre-Boot Authentication. Screen is blank with a blinking cursor and six dots. Machine no longer boots.


Legacy ID



2707357


Article URL http://www.symantec.com/docs/TECH188322


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