Share name does not handle double-byte characters

Article:TECH188433  |  Created: 2012-05-10  |  Updated: 2012-05-10  |  Article URL http://www.symantec.com/docs/TECH188433
Article Type
Technical Solution


Issue



 If Share Name are using double-byte character, scanning the share does not work properly.
 


Error



 [Scan the share only]
Pop-up error occurred with "Share Could not be added to scan queue. Object with ID xx not found" just after selecting starting scan operation.



[Scan all shares]
Never start scan operation of the share using double-byte character.
 


Environment



Data Intight Version 3.0 and RP1
 


Cause



  It was issue with not using UTF-8 encoding to parse the share names.


Solution



Hotfix for this issue is available.
Please contact Technical Support engineer for getting the hotfix. 
 


Supplemental Materials

SourceETrack
Value2762268


Article URL http://www.symantec.com/docs/TECH188433


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