When using IE9 and clicking a page navigation button in the reports screen list twice, it returns an error.

Article:TECH188452  |  Created: 2012-05-10  |  Updated: 2012-05-29  |  Article URL http://www.symantec.com/docs/TECH188452
Article Type
Technical Solution


Environment

Issue



The problem only occurs when using IE9 and clicking a page navigation button (either page numbers or the arrows) in the report list screen twice.


Error



"Server Error: 404 - File or Directory not found"


Environment



Symantec Management Platform 7.1 Service Pack 1

ServiceDesk  7.1 Service Pack 1

Workflow 7.1 Service Pack 1

Internet Explorer 9


Cause



The java script used by the web component isn't fully Internet Explorer 9 compatible.


Solution



This is a known behavior in ServiceDesk 7.1 SP1 and it has been resolved in SP2.

An updated ig_WebGrid.js file may resolve this problem, please contact the Symantec Enterprise Support to obtain this file.


Attachments

Screenshot showing the screen the error occurs on.
reports.JPG (28 kBytes)


Article URL http://www.symantec.com/docs/TECH188452


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