When using IE9 and clicking a page navigation button in the reports screen list twice, it returns an error.
|Article:TECH188452|||||Created: 2012-05-10|||||Updated: 2012-05-29|||||Article URL http://www.symantec.com/docs/TECH188452|
The problem only occurs when using IE9 and clicking a page navigation button (either page numbers or the arrows) in the report list screen twice.
"Server Error: 404 - File or Directory not found"
Symantec Management Platform 7.1 Service Pack 1
ServiceDesk 7.1 Service Pack 1
Workflow 7.1 Service Pack 1
Internet Explorer 9
The java script used by the web component isn't fully Internet Explorer 9 compatible.
This is a known behavior in ServiceDesk 7.1 SP1 and it has been resolved in SP2.
An updated ig_WebGrid.js file may resolve this problem, please contact the Symantec Enterprise Support to obtain this file.
Article URL http://www.symantec.com/docs/TECH188452