Exchange 2010 GRT enabled backup fails with error - The consistency check of the snapshot for the Microsoft Exchange transaction log has failed

Article:TECH188464

Created: 2012-05-10

Updated: 2012-12-12

Article URL http://www.symantec.com/docs/TECH188464

Article Type
Technical Solution

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Problem

When running a GRT (Granular Recovery Technology) enabled backup of a Microsoft Exchange 2010 Information Store, the backup fails with the error V-79-57344-813 "0xe000032d - The consistency check of the snapshot for the Microsoft Exchange transaction log has failed.", and Event ID 9877 is generated on the Exchange server.

Error

"0xe000032d - The consistency check of the snapshot for the Microsoft Exchange transaction log has failed. You should check for possible data corruption in the transaction log that is online."

Log Name: Application
Source: MSExchangeIS Mailbox Store
Date: Date
Event ID: 9877
Task Category: Content Indexing
Level: Error
Keywords: Classic
User: N/A
Computer: Computer
Description:
Content Indexing function 'CISearch::EcGetRowsetAndAccessor' received an unusual and unexpected error code from MSSearch.
Mailbox Database: Mailbox Database
Error Code: 0x80041606

Environment

MS Exchange 2010 SP1

Backup Exec 2010

Cause

This is caused by a MS Exchange limitation in terms of Content Indexing

Solution

To resolve this issue, install the Update Rollup 6 for Exchange 2010 SP1. Refer to the following Microsoft KB article for further information:

Event ID 9877 with error code "0x80041606" when you use Outlook in online mode to search for a keyword in Exchange Server 2010

http://support.microsoft.com/kb/2616127

Supplemental Materials

Source

UMI

Value

V-79-57344-813

Description

The consistency check of the snapshot for the Microsoft Exchange transaction log has failed.