Exchange 2010 GRT enabled backup fails with error - The consistency check of the snapshot for the Microsoft Exchange transaction log has failed

Article:TECH188464  |  Created: 2012-05-10  |  Updated: 2012-12-12  |  Article URL http://www.symantec.com/docs/TECH188464
Article Type
Technical Solution

Product(s)

Issue



When running a GRT (Granular Recovery Technology) enabled backup of a Microsoft Exchange 2010 Information Store, the backup fails with the error V-79-57344-813 "0xe000032d - The consistency check of the snapshot for the Microsoft Exchange transaction log has failed.", and Event ID 9877 is generated on the Exchange server.

 


Error



"0xe000032d - The consistency check of the snapshot for the Microsoft Exchange transaction log has failed. You should check for possible data corruption in the transaction log that is online."

 Log Name: Application
Source: MSExchangeIS Mailbox Store
Date: Date
Event ID: 9877
Task Category: Content Indexing
Level: Error
Keywords: Classic
User: N/A
Computer: Computer
Description:
Content Indexing function 'CISearch::EcGetRowsetAndAccessor' received an unusual and unexpected error code from MSSearch.
Mailbox Database: Mailbox Database
Error Code: 0x80041606


Environment



MS Exchange 2010 SP1

Backup Exec 2010


Cause



This is caused by a MS Exchange limitation in terms of Content Indexing

 


Solution



To resolve this issue, install the Update Rollup 6 for Exchange 2010 SP1. Refer to the following Microsoft KB article for further information:

 

Event ID 9877 with error code "0x80041606" when you use Outlook in online mode to search for a keyword in Exchange Server 2010

http://support.microsoft.com/kb/2616127

 


Supplemental Materials

SourceUMI
ValueV-79-57344-813
Description

The consistency check of the snapshot for the Microsoft Exchange transaction log has failed.

 


SourceError Code
Value0xe000032d
Description

                               

The consistency check of the snapshot for the Microsoft Exchange transaction log has failed.


SourceEvent ID
Value9877
Description

Content Indexing function 'CISearch::EcGetRowsetAndAccessor' received an unusual and unexpected error code from MSSearch.
Mailbox Database: Mailbox Database
Error Code: 0x80041606



Article URL http://www.symantec.com/docs/TECH188464


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