Backup to Virtual OR Physical to Virtual conversion fails with error '0xe000a432 - Failed to open the iso file'

Article:TECH188500  |  Created: 2012-05-10  |  Updated: 2013-12-04  |  Article URL http://www.symantec.com/docs/TECH188500
Article Type
Technical Solution


Issue



Backup to Virtual OR Physical to Virtual conversion fails with the following error

 


Error



Final error: 0xe000a432 - Failed to open the iso file.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-42034

 


Cause



 This may occur if the the 'Full path of VMWare Tools ISO image' is either pointing to an incorrect path or to an incorrect/corrupt ISO file.

 


Solution



  1. Click the Backup Exec button, and then select Configuration and Settings.
     
  2. Select Job Defaults, and then select Convert to Virtual.
     
  3. Make sure the path mentioned for 'Full path of VMWare Tools ISO image' is pointing to the VMWare Tools ISO image. (Figure 1)

    Figure 1:


    Note:
    • The path should be accessible with the default credentials.
    • The ISO image is needed to make the virtual machine bootable.
    • In case of CAS-MMS setup, VMware Tools ISO path should be local to the MMS in case the job is targeted to MMS. 

 


Supplemental Materials

SourceUMI
ValueV-79-57344-42034
Description

 0xe000a432 - Failed to open the iso file.

 




Article URL http://www.symantec.com/docs/TECH188500


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