After installing Hotfix 182237 For Backup Exec 2012, backups of VMware Virtual Machines fail during the verification process with "0xe0009585 - Unable to open a disk of the virtual machine." when backed up to a CIFS share.
| Article:TECH188678 | | | Created: 2012-05-14 | | | Updated: 2013-05-10 | | | Article URL http://www.symantec.com/docs/TECH188678 |
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Problem
After installing Hotfix 182237 for Backup Exec 2012 VMware backups fail during verification with the error below when the backup location is a CIFS share.
Error
Job Log Error:
Completed status: Failed
Final error: 0xe0009585 - Unable to open a disk of the virtual machine.
Final error category: Resource Errors
Debug Log output:
[fsys\shared] - VDDK-Log: DISKLIB-DSCPTR: Opened [0]: "VIRTUALMACHINE.vmdk" (0x1a)
[fsys\shared] - VDDK-Log: DISKLIB-LINK : Opened '2:\IMG000##\VIRTUALMACHINE.vmdk' (0x1a): monolithicSparse, .
[fsys\shared] - VDDK-Log: DISKLIB-SPARSE: "\\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk" : failed to open (36872): Underlying file system does not support files that large.
[fsys\shared] - VDDK-Log: DISKLIB-LINK : "\\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk" : failed to open (The file is too large).
[fsys\shared] - VDDK-Log: DISKLIB-CHAIN :"2:\CIFS SHARE\VIRTUALMACHINE.vmdk": Failed to open parent "\\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk": The file is too large.
[fsys\shared] - VDDK-Log: DISKLIB-CHAIN : "\\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk" : failed to open (The parent of this virtual disk could not be opened).
[fsys\shared] - VDDK-Log: DISKLIB-LIB : Failed to open '2:\IMG000###\VIRTUALMACHINE.vmdk' with flags 0x1a The parent of this virtual disk could not be opened (23).
[fsys\shared] - Calling the vixdiskLib api: VixDiskLib_Open(2:\IMG000###\VIRTUALMACHINE.vmdk, 0 (0x00000000) )
[fsys\vmvcb\pdi] - Could not open the local disk \\CIFS SHARE\BackupExec\IMG000###\VIRTUALMACHINE.vmdk. Error Text: 'The parent of this virtual disk could not be opened' Error: '98784263820'
[ndmp\loops] - LP_ENV::MsgError: error 0xe0009585 processing object VIRTUALMACHINE.vmdk
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Value | V-79-57344-38277 |
| Description | 0xe0009585 - Unable to open a disk of the virtual machine. |
| Source | ETrack |
| Value | 2783676 |
| Description | AVVI: After Installing hotfix 182237 verification and restores of AVVI backups to a CIFS share fail with 0xe0009585 |
| Source | ETrack |
| Value | 3050026 |
| Description | AVVI: After Installing hotfix 182237 verification and restores of AVVI backups to a CIFS share fail with 0xe0009585 |
Article URL http://www.symantec.com/docs/TECH188678
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