Alerts are appearing as Informational when Rule definition is for different severity

Article:TECH188811  |  Created: 2012-05-15  |  Updated: 2012-05-15  |  Article URL http://www.symantec.com/docs/TECH188811
Article Type
Technical Solution

Product(s)

Issue



 Monitor alerts can be converted from any severity to “Informational” based on how the Maintenance Windows period and Monitor Agent settings are configured.  Check how Maintenance Windows are configured and what the configuration is for the Monitor Agents with respect to Maintenance Windows. As an example; 

Maintenance Window setting as defined in Symantec Management Agent settings:

 

 

 

 
Maintenance Window settings as the pertain to the Monitor Agent:

 

 

 

 


Error



Alerts are appearing as Informational when Rule definition is for different severity


Cause



 Monitor Agent 'maintenance window' settings enabled.

 


Solution



 Ensure that Maintenance Window period is correct and Monitor Agent 'maintenance window' settings are properly enabled\disabled.




Article URL http://www.symantec.com/docs/TECH188811


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