GRT Restore of Exchange Mailbox fails with "-515 The timestamp in the next log does not match the expected timestamp"
| Article:TECH188881 | | | Created: 2012-05-16 | | | Updated: 2012-08-16 | | | Article URL http://www.symantec.com/docs/TECH188881 |
| NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made. |
Problem
While trying to browse the GRT (Granular Recovery Technology) backups of an Exchange 2010 Database it throws the below error.
Error
[SYMANTEC][Backup Exec Catalog Driver] -515 the timestamp in the next log does not match the expected timestamp.
After renaming the vdb folder from IMGXXXXX folder it will allow to browse the Mailboxes, however, restore job would fail with the following error:
0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: "-515 The timestamp in the next log does not match the expected timestamp. "
In the beremote debug log it shows the following error message:
----------------
[3084] 01/05/12 10:35:26 [fsys\jet] - STARTING RESTORE MAP: SOURCE PATH: \\SERVER-NAME\E$\Backup-to-Disk-SERVER-NAME\IMG001730
TARGET PATH: C:\TEMP\Backup Exec\IMG176\vdb_2012_01_04_2322_32
[3084] 01/05/12 10:35:26 [fsys\jet] - RSTMAP[0] - C:\TEMP\Backup Exec\IMG176\vdb_2012_01_04_2322_32\DB-002.edb >>>> C:\TEMP\Backup Exec\IMG176\vdb_2012_01_04_2322_32\DB-002.edb
[3084] 01/05/12 10:35:26 [fsys\mb2] - Using EDB Provider for Browse/Backup.
[3084] 01/05/12 10:35:26 [fsys\mb2] - Logon: m_lpMAPISession->Logon returned 80004005
[3084] 01/05/12 10:35:26 [fsys\mb2] - OPEN DATABASE FAILED: -515 The timestamp in the next log does not match the expected timestamp.
[3084] 01/05/12 10:35:26 [fsys\mb2] - MB2_Chgdir:Logon returned e000fea9
[3084] 01/05/12 10:35:26 [ndmp\tpfmt] - TF xfer time = 3 seconds.
----------------------------
Solution
WORKAROUND:
Restore the Database to Recovery database and get the mailbox needed.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
|
|
| Source | ETrack |
| Value | 2658051 |
| Description | EXCH: Restore of Exchange Mailbox fails with "-515 The timestamp in the next log does not match the expected timestamp." |
| Source | UMI |
| Value | V-79-57344-759 |
| Description | V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: "-515 The timestamp in the next log does not match the expected timestamp. " |
Article URL http://www.symantec.com/docs/TECH188881
Terms of use for this information are found in Legal Notices
Thank you.