GRT Restore of Exchange Mailbox fails with "-515 The timestamp in the next log does not match the expected timestamp"

Article:TECH188881  |  Created: 2012-05-16  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH188881
Article Type
Technical Solution


Issue



While trying to browse the GRT (Granular Recovery Technology) backups of an Exchange 2010 Database it throws the below error.


Error



[SYMANTEC][Backup Exec Catalog Driver] -515 the timestamp in the next log does not match the expected timestamp.

After renaming the vdb folder from IMGXXXXX folder it will allow to browse the Mailboxes, however, restore job would fail with the following error:

0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.

V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file: "-515 The timestamp in the next log does not match the expected timestamp. "

 

In the Backup Exec remote agent (beremote) debug log it shows the following error message:

[3084] [fsys\jet]           - STARTING RESTORE MAP: SOURCE PATH:  \\SERVER-NAME\E$\Backup-to-Disk-SERVER-NAME\IMG001730
    TARGET PATH:  C:\TEMP\Backup Exec\IMG176\vdb_2012_01_04_2322_32
[3084] [fsys\jet]           - RSTMAP[0] - C:\TEMP\Backup Exec\IMG176\vdb_2012_01_04_2322_32\DB-002.edb >>>> C:\TEMP\Backup Exec\IMG176\vdb_2012_01_04_2322_32\DB-002.edb
[3084] [fsys\mb2]        - Using EDB Provider for Browse/Backup.
[3084] [fsys\mb2]        - Logon: m_lpMAPISession->Logon returned 80004005
[3084] [fsys\mb2]        - OPEN DATABASE FAILED: -515 The timestamp in the next log does not match the expected timestamp.
[3084] [fsys\mb2]        - MB2_Chgdir:Logon returned e000fea9
[3084] [ndmp\tpfmt]    - TF xfer time = 3 seconds.
 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Service Pack 3 (TECH203157)

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


Supplemental Materials

SourceETrack
Value2658051
Description

EXCH: Restore of Exchange Mailbox fails with "-515 The timestamp in the next log does not match the expected timestamp."


SourceUMI
ValueV-79-57344-759
Description

V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file: "-515 The timestamp in the next log does not match the expected timestamp. "


SourceETrack
Value2845589
Description

EXCH: Restore of Exchange Mailbox fails with "-515 The timestamp in the next log does not match the expected timestamp."



Article URL http://www.symantec.com/docs/TECH188881


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