Connecting Multi I/O Configured SAN to PGP Encrypted Windows Server Causes BSOD
|Article:TECH188916|||||Created: 2012-05-16|||||Updated: 2012-05-16|||||Article URL http://www.symantec.com/docs/TECH188916|
Customer had previously Encrypted Several Windows 2003 Servers (Internal Hard Drives). They are now attaching a SAN System to the Servers. When running the SAN in a single I/O path configuration everything works as Normal with PGP and the SAN System. When they swap to using a Multi-path I/O configuration they get BSOD errors (See below).
Setup that this issue was reported on is as follows;
Server: HP Proliant DL380 G5
Local Server Drives are HP SCSI Disk Drives (Logical)
SAN that is being attached is HP OPEN-V Multi-Path
HBA cards: Emulex LightPulse A8002A
Please note that PGP was never tested with an Attached SAN in Multi-path I/O. However we have found two workarounds that have resolved the issue.
- Uninstall PGP (Decrypt the hard drive)
- Configure the SAN for Multiple I/O paths, and Ensure the system is running stable.
- Install PGP as normal and encrypt the Hard Drive.
- Decrypt your Hard Drives and Uninstall PGP.
- Install PGP without Netshare or RDD functionality, (See the Related Articles Section for how to accomplish this).
- Configure Multiple I/O paths.
Article URL http://www.symantec.com/docs/TECH188916