Backup Exec Media Server Blue Screens during Exchange Incremental GRT backup to disk.

Article:TECH189227  |  Created: 2012-05-21  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH189227
Article Type
Technical Solution


Environment

Issue



Backup Exec Media Server Blue Screens during Exchange Incremental GRT backup to disk.


Error



Full Memory Dump

STACK_TEXT: 
fffff880`0932f428 fffff800`05a7f25c : 00000000`00000050 fffffa80`1029dca0 00000000`00000001 fffff880`0932f590 : nt!KeBugCheckEx
fffff880`0932f430 fffff800`05ad0dae : 00000000`00000001 fffffa80`1029dca0 fffffa80`164c9700 fffffa80`0e239470 : nt! ?? ::FNODOBFM::`string'+0x456cf
fffff880`0932f590 fffff880`07af6239 : fffffa80`0e2393d0 fffffa80`16613a40 00000000`0000000a 00000000`00000050 : nt!KiPageFault+0x16e
fffff880`0932f720 fffff880`07af682d : fffffa80`16613a40 fffffa80`0e2393d0
fffff880`00000000 fffffa80`156029b0 : VirtFile!DoVlinkRead+0x289 [e:\vff2\82r\virtfile\virtread.c @ 400]
fffff880`0932f810 fffff880`0140d067 : fffffa80`0e2393d0 fffff880`0932f8e8
fffff880`0932f8c0 00000000`00000000 : VirtFile!VFFPreRead+0x1cd [e:\vff2\82r\virtfile\virtread.c @ 610]
fffff880`0932f870 fffff880`0140e329 : fffff880`0932fa00 fffff800`05ae3a03 fffffa80`15dc2500 fffffa80`158a3901 : fltmgr!FltpPerformPreCallbacks+0x2f7
fffff880`0932f970 fffff880`0140c6c7 : fffffa80`0ec366b0 fffffa80`09e3cd80 fffffa80`09f8cde0 fffffa80`158a39b0 : fltmgr!FltpPassThrough+0x2d9
fffff880`0932f9f0 fffff800`05dd9ffb : 00000000`00000000 fffffa80`15dc2580 00000000`00000000 fffffa80`0ec366b0 : fltmgr!FltpDispatch+0xb7
fffff880`0932fa50 fffff800`05dbb8a3 : fffffa80`15dc2580 fffffa80`15dc2580 fffffa80`15dc2580 fffff880`02753180 : nt!IopSynchronousServiceTail+0xfb
fffff880`0932fac0 fffff800`05ad1f13 : 00000000`000015a0 00000000`000003b1 00000000`00000001 00000000`00000000 : nt!NtReadFile+0x631
fffff880`0932fbb0 00000000`74db2e09 : 00000000`74db29f5 00000000`74f1688f 00000000`74e20023 00000000`00000246 : nt!KiSystemServiceCopyEnd+0x13
00000000`0018eb48 00000000`74db29f5 : 00000000`74f1688f 00000000`74e20023 00000000`00000246 00000000`0029dbb8 : wow64cpu!CpupSyscallStub+0x9
00000000`0018eb50 00000000`74e2d07e : 00000000`00000000 00000000`74db1920 00000000`0018ede0 00000000`775eecd1 : wow64cpu!ReadWriteFileFault+0x31
00000000`0018ec10 00000000`74e2c549 : 00000000`00000000 00000000`00000000 00000000`74e24ac8 00000000`7ffe0030 : wow64!RunCpuSimulation+0xa
00000000`0018ec60 00000000`77604956 : 00000000`003f3670 00000000`00000000 00000000`776f2670 00000000`776c5978 : wow64!Wow64LdrpInitialize+0x429
00000000`0018f1b0 00000000`77601a17 : 00000000`00000000 00000000`77604061 00000000`0018f760 00000000`00000000 : ntdll!LdrpInitializeProcess+0x17e4
00000000`0018f6a0 00000000`775ec32e : 00000000`0018f760 00000000`00000000 00000000`7efdf000 00000000`00000000 : ntdll! ?? ::FNODOBFM::`string'+0x29220
00000000`0018f710 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)


 


Supplemental Materials

SourceETrack
Value2792114
Description

EXCH: Media server blue screens during incremental backups of Exchange


SourceETrack
Value2657155
Description

EXCH: Media server blue screens during incremental backups of Exchange




Article URL http://www.symantec.com/docs/TECH189227


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