BUG REPORT: A failed authentication attempt at BootGuard will disable external USB keyboards
| Article:TECH189229 | | | Created: 2012-05-21 | | | Updated: 2013-04-29 | | | Article URL http://www.symantec.com/docs/TECH189229 |
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Problem
When attempting to authenticate with PGP BootGuard, failing to authenticate can disable the USB keyboard.
Environment
The following combinations of keyboard models and systems have been identified as affected:
Dell Latitude E6520 and Dell YU-U0003-Del5 keyboard
Dell Optiplex 780DT and unidentified Logitech keyboard
Dell Optiplex 760 and Dell SK-8135 keyboard
Dell Optiplex 740/745/755
HP 8000e and unidentified Dell keyboard
HP 8000 Elite and HID Omnikey 5321v2 keyboard
HP Elitebook 8530W with docking station HSTnn-i11x
HP Compaq 6200 Pro Small Form Factor PC with KU-0316 HP keyboard
HP Compaq LA2405wg
HP ProBook 6460B
Lenovo Thinkpad T420 and T500 and Lenovo KUF0452 keyboard
Lenovo Thinkpad T420 and W520 and Lenovo SK-8815 keyboard
Lenovo ThinkStation E20 and Lenovo SK-8815 keyboard
Additional combinations of system and keyboard not listed here may be affected.
Solution
This issue is fixed in the following release:
- PGP Desktop 10.2.1 MP3 or later
Swapping the affected keyboard with another model can provide a workaround. Additionally, the built-in keyboard on laptops is unaffected and can still be used.
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| Source | ETrack |
| Value | 2711800 |
| Source | ETrack |
| Value | 2649555 |
| Source | ETrack |
| Value | 2649563 |
| Source | ETrack |
| Value | 2649579 |
| Source | ETrack |
| Value | 2654990 |
| Source | ETrack |
| Value | 2734198 |
Related Articles
Article URL http://www.symantec.com/docs/TECH189229
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