After upgrade to Backup Exec 2012 Beremote.exe service crashes when running Exchange 2010 GRT backups.

Article:TECH189251  |  Created: 2012-05-21  |  Updated: 2012-08-22  |  Article URL http://www.symantec.com/docs/TECH189251
Article Type
Technical Solution


Issue



Beremote.exe service may crash when backing up Exchange 2010 database. If the backups are running to Tape the Beremote.exe service on the Exchnage server will crash or if the backups are running to a Disk Storage then the beremote.exe on the Media server crashes.


Error



Event ID: 1000
Source: Application Error
Description:
Faulting application name: beremote.exe, version: 14.0.1798.0, time     stamp: 0x4f1e02d7
Faulting module name: bedsmbox.dll, version: 14.0.1798.0, time stamp:    0x4f1e02bc

 


Environment



Backup Exec 2012

Microsoft Exchange Server 2010


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964


Supplemental Materials

SourceETrack
Value2774071
Description

EXCH: After upgrade to Backup Exec 2012 Beremote.exe crashes when running GRT backups of Exchange 2010 Database.




Article URL http://www.symantec.com/docs/TECH189251


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