After entering credentials in the NetBackup MS-SQL server agent GUI, the dbbackup.exe process faults. Exception code: 0xc0150010

Article:TECH189348  |  Created: 2012-05-22  |  Updated: 2013-10-27  |  Article URL http://www.symantec.com/docs/TECH189348
Article Type
Technical Solution

Product(s)

Issue



The NetBackup 7.1 SQL Agent GUI crashes when attempting to set SQL server connection properties.


Error



From Window's Application Event Logs:
Error 6/17/2011 4:20:02 PM Application Error 1000 (100)
Faulting application name: dbbackup.exe, version: 7.1.2011.203, time stamp: 0x4d4b2339
Faulting module name: NBCTRLU.dll, version: 7.1.2011.203, time stamp: 0x4d4b20c9

 

Log Name: Application
Source: Application Error
Date: 2/10/2012 10:53:52 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: dbbackup.exe, version: 7.1.2011.203, time stamp: 0x4d4b2339
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0150010
Fault offset: 0x000000000006f892
Faulting process id: 0xed0
Faulting application start time: 0x01cce824d6819eec
Faulting application path: C:\Program Files\Veritas\NetBackup\bin\dbbackup.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 92f662e3-5418-11e1-8240-000c29fd2ebb

 

 

From the dbclient log, the faulting dbbackup.exe ends recording the following log entries:
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Error enumerating SQL Server instances.
16:20:01.338 [3120.2480] <4> CGlobalInformation::IsDefaultInstanceInstalled: INF - Database Instance: SQLTEST
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Hosts and instances retrieved from host list string


Environment



NBU 7.1 / 7.1.0.1 / 7.1.0.2

SQL Server 2008 and R2


Solution



This issue is fixed on NetBackup 7.1 Maintenance Update 3 (7.1.0.3)





Article URL http://www.symantec.com/docs/TECH189348


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