RDX media is not automatically expired with Backup Exec 2012

Article:TECH189356  |  Created: 2012-05-22  |  Updated: 2013-12-27  |  Article URL http://www.symantec.com/docs/TECH189356
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



When backing up to RDX media (Example: RD 1000), media sets that have expired are not overwritable, and the user is continually prompted to "Insert Overwritable Media".


Error



If debugging is enabled the following errors can be seen.

PVLSVR:   [] [5576]     [VirtualDisk::FixupVirtualWriteProtectMarker()] Error attempting to remove write protect marker file for B2D folder path X:\, rc=0x15
PVLSVR:   [] [5576]     [StorageManager::ProcessEvent()]
--------------------------------------------------------------------------------
----------------------------------
At the end of device and media logging, an IO device error is noted:

PVLSVR:   [] [4508]     PvlChanger::MountMedia()

            Session = {C37418F1-7C4E-4726-A10E-6BC10B3BA188}

            Library = {F61AFC47-9BB2-4031-926C-7D02ECF616F6}, "RDX 1000"

            Drive = {F61AFC47-9BB2-4031-926C-7D02ECF616F6}, "RDX 1000"

            Slot = 268369920

            Barcode = ""

            ERROR = 0x0000045D (ERROR_IO_DEVICE)


Solution



Workaround:

Set Backup Exec to overwrite recyclable media before overwriting scratch.

a. Navigate to the top-left Backup Exec drop down menu.
b. Select: Configuration and Settings -> Backup Exec Settings -> Storage -> Media Overwrite options.
c. From the overwrite options, select "Overwrite recyclable media contained in the targeted media set before
overwriting scratch media"

or
 
Manually delete expired backup sets from the media within the Backup Exec 2012.

Great care should be taken to ensure that backup sets have truely expired and do not contain data that might be required for future restores.

a. From the Storage tab, right click on the RDX device, select "Properties", then click "Backup Sets".
b. Delete any Backup Sets where the "Expiration" data lists a value prior to the current date.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

SourceETrack
Value2790084
Description

CORE: PVLSVR fails to remove RDX write protect marker. Cartridges with expired data are not overwritten.



Article URL http://www.symantec.com/docs/TECH189356


Terms of use for this information are found in Legal Notices