NetBackup 52x0 appliance version upgrade fails if one of the component fails during the Self Test
|Article:TECH189370|||||Created: 2012-05-22|||||Updated: 2012-05-22|||||Article URL http://www.symantec.com/docs/TECH189370|
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If any of the required component fails during the 'Self Test' procedure, the upgrade of NetBackup 52x0 appliance to a later version will fail.
Result of self-test to confirm appliance configuration ... failed
NetBackup 52x0 appliances.
'Self Test' procedure fails on one or more components.
1. Identify which component of 'Self Test' is failing. In the example below, it is failing when it is checking NetBackup configuration and whether required NetBackup services are running.
Please note that 'IPSec' component test also failed here but this is normal if IPsec is not configured.
Software> Install SYMC_NBAPP_update-126.96.36.199-1.x86_64.rpm
2. Run 'Support> Test software' tool itself from CLISH to verify whether it fails on the same component. If so, verify and fix the issue before trying to upgrade the appliance version again.
In the case depicted here, the appliance was a Media Server appliance and not all required services/daemons were not running.
3. in this case, NetBackup daemons were shoudown and restarted, then the appliance version upgrade was tried again and it worked fine.
Article URL http://www.symantec.com/docs/TECH189370