Backup Exec 2012 Home Tab displays "Agent for Windows" trial license will expire in X number of days even if no remote servers are being backed up.

Article:TECH189387  |  Created: 2012-05-22  |  Updated: 2013-01-04  |  Article URL http://www.symantec.com/docs/TECH189387
Article Type
Technical Solution


Issue



 Backup Exec 2012 Home Tab displays "Agent for Windows" trial license will expire in X number of days even if no remote servers are being backed up.


Environment



1.  Backup Exec 2012  or Backup Exec 2012 for SBS

2. Only local media server data being backed up.


Solution



This is a cosmetic issue and does not affect local backup jobs even if the license expires.

The License showing trial being enabled for "Agent for Windows" will not affect any local backups of the media server. If any remote servers are to be backed up then they can be backed up for the period mentioned in the in license expiration notification and after that a " Agent for Windows" license would be required to run any further backups.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see    http://www.symantec.com 
 

 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 


Supplemental Materials

SourceETrack
Value2778902
Description

 CORE: "Small Business Edition Agent for Windows" trial license counter starts even if no remote servers are being backed up.



Article URL http://www.symantec.com/docs/TECH189387


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