Backup Exec 2012 remote agent service (BEREMOTE.EXE) terminates in Faulting module MSVCR100.DLL

Article:TECH189437  |  Created: 2012-05-23  |  Updated: 2012-12-06  |  Article URL http://www.symantec.com/docs/TECH189437
Article Type
Technical Solution


Issue



During backup operations against a remote server, the Backup Exec Remote Agent process crashes and causes a failure of the job. The Windows Event log message, and resulting error in job log are shown in the Error section below.


Error



Event ID: 1000, Description: Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7. Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba220dc. Exception code: 0xc0000005

0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.

 


Environment



Backup Exec 2012


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964


Supplemental Materials

SourceETrack
Value2795179
Description

Beremote Crash against MSVCR100.DLL




Article URL http://www.symantec.com/docs/TECH189437


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